Shipping policy

Shipping Area

We currently ship orders within the United States. Orders are shipped from our U.S. fulfillment location and delivered based on the shipping address provided at checkout.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, high-demand periods, or special promotions.

Delivery Time

Standard shipping usually takes 3–7 business days after the order has been processed and shipped. Delivery times may vary depending on the destination, carrier service, weather conditions, holidays, or other unexpected delays.

Shipping Fees

Shipping fees are calculated and displayed at checkout. We may offer free shipping promotions from time to time. If free shipping is available, the minimum order amount and conditions will be shown on our website.

Tracking Information

Once your order has been shipped, you may receive a tracking number by email. Please allow some time for the carrier to update tracking information.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order. ALMALUZ is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at majianpeng0226@gmail.com We will help you review the tracking information and contact the carrier when necessary.

Damaged Items

If your item arrives damaged, please contact us within 3 of delivery with your order number and photos of the damaged item and packaging. We will review the issue and provide a suitable solution.

Contact

For shipping-related questions, please contact us at:
Email: majianpeng0226@gmail.com
Website: https://almaluzbook.com